Shipping policy

At Frostbuddy™, we are committed to delivering your order as quickly and efficiently as possible. We offer Free Shipping on all orders with no minimum purchase required.

1. Processing Time

  • All orders are processed and packed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • Once your order has been shipped, you will receive a secondary shipping confirmation email containing your tracking number.

2. Shipping Rates & Delivery Estimates

We offer standard shipping to customers in the United States and worldwide:

Destination Shipping Cost Estimated Delivery Time
United States (Domestic) FREE 5 – 7 Business Days
International FREE 7 – 21 Business Days

Note: Delivery times are estimates and start from the date of dispatch, not the order date. Unforeseen customs delays, extreme weather, or peak holiday seasons may occasionally impact delivery timelines.

3. Order Tracking

When your order ships, you will receive an email notification from us containing a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to update in the carrier’s system.

If you have not received your tracking number within 3 business days of placing your order, please contact us at nehashaikh2499@gmail.com with your name and order number.

4. International Customs, Duties & Taxes

  • For international orders, shipments may be subject to import duties, taxes (including VAT), and customs clearance fees once the package reaches your destination country.

  • Frostbuddy™ is not responsible for these charges if they are applied. They are the responsibility of the customer and will be collected by your local postal authority or courier.

5. Shipping Address Modifications & Incorrect Addresses

Please ensure that your shipping address is entered correctly at checkout. We process orders quickly, so address changes can only be made within 2 hours of placing your order.

  • Frostbuddy™ is not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.

  • If a package is returned to us due to an incorrect address, the customer may be responsible for any re-shipping fees.

6. Lost, Stolen, or Damaged Packages

If your package arrives damaged, or if your tracking status shows "Delivered" but you have not received it:

  1. Check around your delivery area (porch, back door, garage) and ask neighbors or household members.

  2. Contact your local post office/carrier with your tracking number.

  3. If your issue is still unresolved, please contact our support team within 7 days of the delivery date at nehashaikh2499@gmail.com, and we will assist you in filing a claim or sending a replacement.

7. Contact Us

If you have any further questions about our Shipping Policy, please feel free to reach out to us:

  • Brand / Store Name: Frostbuddy™

  • Email: nehashaikh2499@gmail.com

  • Phone: +1 217-566-2781

  • Store Address: 325 La Canada Ave, Oxnard, California 93033, United States

  • Business Entity Address: 127 Daisy Ave, Imperial Beach, CA 91932, United States